City Train in the Old Town

Dear Kristiina, thank you very much for your review. We are very glad to read how much you liked it. As for the meeting point, it is the correct one and travelers usually find it as the starting point is just nearby the Bock Casemates. Nevertheless, we hope you had a great time. Best regards,

Chère Pascale, merci beaucoup pour votre avis. Toute l'équipe est très contente que la visite du City Train vous ait plu. Nous essayons de nous améliorer chaque année afin de pouvoir offrir une meilleure expérience client. Nous espérons vous revoir à nouveau au Luxembourg. Cordialement,

Dear M. Sjoberg, thanks a lot for your kind feedback. We are happy to see that all went well for you and your family, such as the tour and the online booking. We hope to see you again very soon. Best regards,

Dear Kim, thank you for taking the time to give us your review. We apologize if the tour has not taken 45 minutes, because that is the time it is supposed to drive- not less, not more. As for the pricing, it is actually the price we need to take into account given the fact that is a heavy weight vehicle, with a driver in the capital city. Anywhere in Europe, you will find these kind of prices. However, we thank you for your feedback!

Dear Giovanna, thank you so much for your kind review. It is with great happiness that we read how much you liked this tour. We thank you for your feedback and hope to see you again soon!

Dear Ezgi, we are very sorry to hear that you could not attend the tour. We reply to all our demands of cancellation or refund as soon as possible. If you intend to re-take this tour, please send us an email mentioning the reason of your previous cancellation to info@sightseeing.lu and we will re-schedule it for you. We look forward to hear from you soon. Best regards,

Dear Georgios, thank you for your feedback and for your 5 star grade. We will do our best to improve these points outlined in your message. Have a good day!

Dear Anne Marie, many thanks for your review. We feel very sorry for this unfortunate situation and we thank you for letting us know. We will do everything we can to fix this issue very soon. Our team looks forward to see you again. Best regards,

Bonjour Emanuele, merci beaucoup pour votre commentaire et pour cette information. Le tour du Petrusse Express est censé durer 45 minutes, et non 30 minutes. Nous compatissons avec vous, et vous proposons la prochaine fois de faire un tour en vélo, ce qui vous permettra de profiter plus du centre ville et des inombrables points d'intérêts. Nous espérons vous revoir bientôt. Cordialement,

Bonjour Monsieur Haeck, nous vous remercions pour votre commentaire et pour la note de 5 étoiles. Nous espérons vous revoir prochainement pour un autre tour chez Sightseeing. lu. Cordialement,

Dear Lianne, many thanks for your feedback. We understand your opinion and regret to hear that you didn't have the expected experience. The Petrusse Express is always supposed to take 45 min around the old town and not less (in any case). Indeed, there is a lack of space for people with long legs (tall people usually tell us the same) inside the train, but unfortunately at the moment there is nothing we can do unless we re-build the train. We sincerely hope you can have a better experience next time and look forward in welcome you soon. Best regards,

Bonjour Jacky, merci pour votre commentaire honnête. Nous regrettons sincèrement du désarroi que cela a pu vous causer. Malheureusement ce sont des choses qui peuvent arriver à n'importe quel moment et même si la sécurité des passagers est le plus important, la sécurité de notre conducteur est tout aussi important. Toutefois, nous espérons pouvoir vous compenser pour le "malheur" vécu, et de vous accueillir à nouveau pour une nouvelle et espérons nous, plus chanceuse expérience. L'équipe Moyocci/Sightseeing.

Chère Camille, merci beaucoup pour votre commentaire et votre note. C'est un vrai plaisir de lire que vous avez passé un bon moment ainsi que vos enfants. Notre objectif est de proportionner un moment agréable tout en montrant le charme de la capitale. Merci et à bientôt! Cordialement,

Bonjour Madame Meisch-Pauly, merci beaucoup d'avoir pris le temps de nous donner votre feedback. Nous sommes navrés d'apprendre que vous n'avez pas trouvé du confort dans notre petit train. Pour information, il est mentionné sur notre site que pour des personnes à mobilité réduite, il faut nous contacter afin de trouver une solution adéquate. A part cela, nous nous réjouissons de lire que vous avez passé un bon moment pendant le tour de la vieille ville avec le City train. Nous espérons vous revoir très bientôt. Cordialement,

Dear Mrs Carmona, we thank you for your kind feedback. Your review counts a lot for us. Our country is full of beautiful sights and monuments, which are worth to be visited. Thank you for your visit and we hope to see you soon. Best regards,

Dear M. Dannatt, many thanks for taking the time to leave us your review. It makes us very happy to know that. Our Sightseeing team has worked very hard to create a user-friendly app and facilitate the online booking for our customers. Regarding the audio guide in the train, we are very sorry to hear it. Our team has been working on this issue and trying to get it fixed. Nevertheless, we hope to see you soon. Best regards,

Hello M. Walker, thank you so much for taking the time to write your review. It makes us nothing but happy to hear that you had a great time aboard the Pétrusse Express. Our goal is to provide a fantastic experience that is out of the box and to show our beautiful country in the most creative way. We hope to hear from you soon. Best regards, The Moyocci & Sightseeing.lu Team.

Dear Mrs Fernandez, many thanks for taking the time to write your review and for pointing out this issue related to the audio guide. Our maintenance team is already aware of it and working on this matter. It takes time but we are confident that it will be improved. Nevertheless, we are glad to hear that apart from the audio issue, you had a nice time with the Pétrusse Express. Come visit us soon. Best regards, the Moyocci & Sightseeing Team.

Bonjour Monsieur Goelhausen, nous vous remercions pour votre review. Nous regrettons de savoir que l'expérience n'ait pas été à vos attentes. Notre objectif est de proportionner à nos clients la meilleure expérience possible. Notre équipe va faire le possible pour améliorer les points que vous avez nommé. Cordialement, L'équipe Moyocci.

Dear M. Benomran, we would like to thank you for taking the time to review our product. We always look for ways to improve our services and provide a good service to our clients, and your feedback has been very useful to us. We hope to see you soon. Best regards,

Vielen Dank für Ihr Feedback. Wir geben das gerne an unsere Kollegen vom Luxembourg City Tourist Office weiter damit Sie diese Informationen korrigieren können. Es tut uns sehr Leid, dass Sie eine solch schlechte Erfahrung machen mussten. Wenn Sie beim nächsten Besuch Fragen haben sollten was die Aktivitäten von Moyocci angeht, dann zögern Sie nicht uns anzurufen. Liebe Grüsse & alles Gute. Sara

Thank you for your kind words Debbie! We're happy you enjoyed your experience with us. Take care & best wishes. Your Moyocci Team

Dear Mr. Curton, Thank you for your honest words. We're sorry to hear that you got disappointed. Unfortunately we were only informed about the situation during the weekend, which left us no time to put the information on our website. However, we will do so as soon as possible! Thanks for your feedback. We are also currently looking for an alternative itinerary, to provide the duration of 40 minutes and to justify the ticket price. We're very sorry. It's good to hear that you still had a good time with us. Take care! Best wishes, Your Moyocci Team

Hi Frank, We're sorry that you visited on a day, where we faced many problems due to some unexpected construction work on our route. Since we couldn't drive our normal way, there was no audio guide/comments at all for part of the route and we had to play music instead. We're very sorry for this. Usually we get positive feedback on our audio guide because people like it. Again, our apologies! Best regards, Your Moyocci Team

Dear Rishi, Thank you for your kind words. We hope you enjoyed your stay in Luxembourg. Stay safe!